1. Introduction
Thank you for choosing Quantum Printing. We take pride in providing high-quality printing services and products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
2. Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- The product must be defective, damaged, or incorrectly printed as per your specifications.
- Requests for returns must be made within 1 days from the date of delivery.
- Products must be unused and in their original condition and packaging.
3. Non-Returnable Items
Please note that the following items are not eligible for returns or refunds:
- Custom or personalized products that were created according to your specifications.
- Products that have been altered or damaged by the customer.
- Digital files and services once completed and delivered.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@qtg.co.za to request a return authorization. Provide your order number, a detailed description of the issue, and any supporting photos if applicable.
- Our team will provide you with a return authorization number and instructions on how to return the product.
- Carefully package the product and include the return authorization number. Ship it to the address provided by our customer service team.
5. Refund Process
Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund within 3-5 business days using the original payment method. Please note that shipping costs are non-refundable.
6. Exchanges
If you wish to exchange a product rather than receive a refund, please contact our customer service team. We will assist you in processing the exchange based on product availability.
7. Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at:
- Email: info@qtg.co.za
- Phone: 072 207 3524
8. Policy Updates
We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website and will apply to all orders placed after the update.